Airbnb’s CEO Posts Updates on Cleansing Charges


Skift Take

Airbnb prides itself on listening to client suggestions for product enhancements. As murmurs of a softening market get louder, Airbnb is again with upgrades.

Airbnb’s summer time releases are extremely watched within the short-term rental world, and after Could’s rollout, CEO Brian Chesky promised extra updates to come back – he posted on a few of them early Wednesday.

Higher search and filters: The replace will refine search outcomes to show the perfect choices for in-demand dates. “You informed us it may be onerous to search out houses if you seek for well-liked dates. Now, we’ll routinely present you nice houses obtainable for related dates,” Chesky wrote. 

The filters embrace listings that supply king measurement beds and a pet-friendly dwelling. 

Verified Listings: A typical grievance amongst Airbnb customers is that they can’t discover the condo or the host is just not responsive. “You shouldn’t have to fret {that a} itemizing is faux or isn’t the place it says it’s. That’s why we’ve constructed a brand new system to confirm listings on Airbnb. Each verified itemizing can have an icon so you recognize it’s actual,” Chesky tweeted.

Within the coming months, Airbnb plans to confirm each itemizing within the US, Canada, Australia, UK, and France, with verified icons set to look on these listings beginning in February subsequent yr. The corporate may also lengthen this verification course of to an extra 30 international locations subsequent fall. These efforts are supposed to improve belief and safety throughout the Airbnb neighborhood, together with the blocking of 157,000 faux listings and removing of 59,000 others this yr, geared toward stopping fraud and eliminating unhealthy actors.

Higher Buyer Service: The corporate can be promising higher customer support to its customers beginning this fall.

“You stated if you name us, wait instances are lengthy and also you repeat your self to a number of brokers. We now reply 94% of calls inside 2 minutes. Beginning in November, we’ll match you with brokers who can resolve your particular subject quicker,” Chesky wrote.

Decrease Costs: Responding to the favored opinion that Airbnbs are as costly as resort lodging, the corporate has promised to make Airbnbs extra inexpensive, beginning this fall. 

“Decrease costs Resort costs are up 10% from a yr in the past. The typical worth of a 1-bedroom Airbnb is down 1%. This fall, we’re releasing updates to assist make Airbnb much more inexpensive,” Chesky wrote. 

Decrease Cleansing Charges: The decision remains to be out on whether or not cleansing charges constitutes as “junk charges,” nonetheless, extreme cleansing charges nonetheless stay a contentious matter in short-term leases. Chesky famous that over 200,000 listings have both lowered or eliminated cleansing charges since Airbnb’s whole worth show was launched. 

“Since we launched whole worth show, 260,882 listings lowered or eliminated cleansing charges. Now, practically 3 million listings don’t cost a cleansing payment,” Chesky wrote. He additionally hinted extra updates will comply with in November.





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