An Airbnb, Vrbo or different rental host ghosted you. Now what? | Issues to Do

Lauren Gumport was en path to a trip on the island of Chios, Greece, in July, the place she was set to remain in an Airbnb for 5 nights along with her finest pal.

However upon her arrival in Athens to hook up with her flight to Chios, she acquired a WhatsApp message from somebody stating that their dad owned the Airbnb property, however that they managed it. The son stated they’d be out of city — and that their dad did not communicate English — however that Gumport would nonetheless be capable of examine in with the dad.

Gumport, who works for the journey insurance coverage firm Faye, is not any stranger to tales of journey mishaps. She sensed one thing was off however solid forward with the Chios flight. When she arrived on the assembly spot close to the Airbnb, nobody was there.

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“It was scorching and never in a touristy space, so it did not really feel nice,” she says. “We have been exhausted from the flights and simply wished to drop our baggage, in order that was irritating.”

She had a global mobile phone plan, so after quarter-hour of ready for the proprietor, she known as Airbnb customer support. An hour later, an Airbnb customer support agent lastly supplied to rebook them elsewhere. However with no different appropriate Airbnb listings, Gumport declined the supply. Airbnb then supplied to pay for 2 nights at a resort.

“Airbnb did not give any sort of nightly cap on value, and admittedly the island did not have a ton of choices,” she stated. “We discovered an excellent resort and despatched Airbnb the receipt.”

The 2-night resort keep got here out to $443.50, and Gumport acquired a reimbursement from Airbnb to her checking account in a number of days. Airbnb additionally refunded the $434.22 value of her unique five-night reservation.

As for the opposite three nights they have been presupposed to spend in Chios? Gumport took the chance to take a look at one other Greek island, the place she booked a last-minute keep.


Gumport contacted Airbnb as quickly as she realized her host wasn’t there and says Airbnb appropriately compensated her for the inconvenience.

“Fortunately, my pal and I’ve traveled a lot that when issues go fallacious, we simply rapidly pivot and giggle it off,” she stated. “We stayed two nights within the different resort, had a good time, then hopped on a ferry to Samos, Greece, for the remainder of our journey.”

However not all trip rental firms have sturdy buyer help, and never all shall be as beneficiant with compensation. Plus, not all vacationers will be capable of pivot like Gumport.

And it is not simply trip rental firms, like Airbnb or Vrbo, the place ghosting is a threat. It is a problem going through the ever-growing record of peer-to-peer journey platforms. That features RV rental firms like Outdoorsy or RVshare, and rental automobile firms like Turo. There’s additionally a ship equal known as GetMyBoat.

Every firm has its personal set of insurance policies to mitigate mishaps. Some instantly rebook the closest different, which may usually entail an improve. If the proprietor of the Toyota you booked by Turo does not present up, the corporate would possibly as a substitute ship a Tesla.

However even an upgraded Tesla won’t come with out some stress. Turo says it’s worthwhile to wait no less than half-hour previous the journey begin time earlier than you possibly can contact buyer help, in keeping with a notice on its assist web page. That is half-hour you is likely to be sitting on a curb in a international metropolis, adopted by the transport time hauling your baggage to a distinct location as soon as the corporate has discovered an alternate.

Additionally, the second possibility won’t be precisely what you wished. You will have to sacrifice options present in your preliminary trip rental reserving, like laundry or a kitchen, given the last-minute association. Potential “upgrades” won’t be a lot better, comparable to a bigger automobile that simply proves more durable to park.


What in case you make it to the check-in time and the host hasn’t canceled but in addition hasn’t materialized? Generally cautious pre-trip analysis cannot stop ghosting, however backup plans throughout the journey are crucial.

— Perceive the reserving firm’s insurance policies. For instance, Airbnb guarantees to assist rebook company into an analogous place if the host cancels, however the promise solely applies to cancellations made by the host inside 30 days of check-in. So, if the host cancels 31 days earlier than Tremendous Bowl Sunday for a house within the host metropolis, good luck discovering reasonably priced different lodging.

— Fastidiously learn the opinions and solely e book listings which have plentiful, optimistic opinions. Earlier company would possibly supply insights into the host’s reliability and assist point out which leases to skip.

— Have contact info useful for the host and buyer help. Must you be overseas, contemplate buying a global telephone plan or no less than know the place to search out free Wi-Fi (comparable to prepare stations or cafes).

— Analysis close by alternate options, together with different accessible listings. Be ready to be versatile and alter plans if needed.

— Benefit from last-minute offers. Simply as Gumport ferried to a different Greek island for a part of her keep, you would be equally versatile. Motels can usually be cheaper when booked last-minute anyway. Jamie Lane, chief economist at trip rental knowledge platform AirDNA, says the identical holds true with lodging past lodges.

“Ask for last-minute offers,” Lane says. “Unbooked weeks or latest cancellations can result in large reductions to fill open nights.”

This text was supplied to The Related Press by the non-public finance web site NerdWallet. Sally French is a author at NerdWallet. E-mail:

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